Requirements & Qualifications:
- Certification or Diploma in Software, Business Administration/ Information Technology/ Computer Science, with at least 1 years of work experience in a similar role.
- Experience with remote desktop applications and help desk software.
- Knowledge of common troubleshooting steps and the ability to assist clients with them.
- Strong communication skills to serve as the first point of contact for client inquiries and support requests.
- Ability to gather and document client issues accurately and in detail.
- Willing to be based at Bangi, Selangor
Key Responsibilities:
- Serve as the initial point of contact for client inquiries and support requests, demonstrating a professional and courteous demeanor.
- Gather and document client issues, ensuring the accuracy and completeness of the information provided.
- Provide timely responses and resolutions for basic client issues and inquiries, following established support procedures and protocols.
- Create and maintain support tickets, effectively tracking client interactions and issue resolutions.
- Ensure support tickets are accurate and up-to-date, prioritizing and categorizing them to facilitate efficient issue resolution.
- Offer basic product information and guidance to clients, assisting them with common troubleshooting steps.
- Direct clients to relevant resources, documentation, or Tier 2 Support when necessary, ensuring they receive the assistance they need.
- Communicate effectively with clients, fostering a positive and professional experience and maintaining client satisfaction.
Email resume to remy@haakonglobal.net
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